Every document.
Instantly found.
Refrax ingests your practice's paper avalanche — referral letters, OCT scans, insurance pre-auths, frame invoices — and surfaces any record in the time it takes to adjust a phoropter.
Marcus Webb
ClassifiedOCT Scan · Feb 27, 2026
OCT
Macula OD/OS — Suspect glaucoma
IOP 24mmHg R / 22mmHg L
Patient Document Timeline
Docs Processed Today
2,847
↑ 12% vs yesterday
AI Accuracy
98.4%
14,293 docs classified
Avg Search Time
4.2s
vs 18 min manual
— MGMA / AOA Practice Benchmark Report, 2025
The average optometry practice generates 14,000 document pages per provider per year. That's 58 pages every working day — arriving as faxes, scanned PDFs, emailed attachments, and physical mail, all requiring manual sorting, filing, and retrieval.
For a three-OD practice, that's nearly 42,000 pages annually — the equivalent of 84 reams of paper that your staff must touch, classify, and file by hand.
"We were spending 11 hours a week just routing documents to the right provider. It was eating us alive."
Jennifer Hartwell
Practice Manager · Lakeview Family Eye Care, Columbus OH
Document type breakdown — average 3-OD practice
Avg filing time per doc
4.7 min
With Refrax
0.3 min
— traced to misfiled or missing documentation
Nearly 1 in 4 insurance claim denials in optometry practices is caused by missing or misfiled documentation — not coding errors, not patient eligibility issues. Just a document that couldn't be found when it was needed.
For a practice billing $800,000 annually, that's potentially $60,000–$90,000 in delayed or lost reimbursements per year. Refrax eliminates the documentation gap at the source.
Top denial causes — optometry claims
"Month-end used to mean two days of chasing EOBs through filing cabinets. Now I run a search and everything surfaces in seconds. We recovered $34,000 in the first quarter alone."
Diana Reyes
Billing Coordinator · Pacific Coast Eye Associates, San Diego CA
See Your Practice's Paper Score
Get a personalized document burden analysis in 60 seconds. No obligation, no sales call required.
The 2025 Optometry Document Crisis Report
42 pages of benchmarks, denial data, and workflow analysis. Free PDF, email only.
0.0%
AI Classification Accuracy
Across 2.4M documents processed
Classification accuracy by document type
Ingest
Fax, email, scan, or upload — any format
Classify
AI identifies type, patient, and extracts codes
Index
Searchable in seconds, linked to patient timeline
Works with your existing EHR — zero migration required
Eyefinity
Two-way sync
RevolutionEHR
Native connector
Crystal PM
API bridge
OfficeMate
File watcher
Compumed
SFTP ingestion
Custom EHR
HL7 / FHIR
From Practice Managers Who've Made the Switch
The cost of inaction is
measured in hours lost.
60%
Admin overtime cut
"Before Refrax, finding a specific referral letter from six months ago meant digging through three filing cabinets. Now my front desk staff types the patient's name and it's there in four seconds. I've cut administrative overtime by 60%."
Margaret Osei
Practice Manager · Clarity Vision Centers
Atlanta, GA
Practice Profile
3 locations · 5 ODs · 28,000 patient records migrated
4.2s
Avg record retrieval
"We were running two locations and I couldn't get a patient's complete document history without calling the other office. Refrax unified everything. When Dr. Patel is adjusting a phoropter, the full chart is already on screen."
Thomas Adeyemi
OD, Owner · Adeyemi Eye Associates
Houston, TX
Practice Profile
2 locations · 2 ODs · Integrated with RevolutionEHR in 3 days
7mo
Zero missing EOBs
"Month-end closing used to take us two extra days to reconcile missing EOBs. We'd find documents misfiled under the wrong patient, or never filed at all. Since Refrax, we've had zero missing EOBs at month-end for seven consecutive months."
Priya Ramaswamy
Billing & Operations Director · EyeCare Partners of New England
Boston, MA
Practice Profile
6 locations · 12 ODs · $4.2M annual billing volume
Join 340+ optometry practices that have eliminated their paper backlog.
See Your Practice's Paper Score